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E-Shop System contacts

If you have any specific questions or inquiries regarding our E-Shop system please contact us below:
    Toll Free : 1-888-418-9338 ext. 102
      Ontario : 905-305-0656 ext. 102

        Email :


Why should I buy from Infonec E-Shop?

With our fast service and reasonable prices coupled with a large selection of items, the Infonec E-Shop is your one stop place for all your computer needs. With our Canada wide starting from $8.99 flat rate shipping (for purchases over $100 before any applicable taxes, selected regions only, some items are excluded) our Canadian residents have access to thousands of items through our Infonec E-Shop 24/7.  We also have one of the most secure eCommerce sites which provides you with 128 bit SSL encryption with HackerSafe approved.

What is the ordering procedure?

For details on how to order online, please click here and follow the link.

What is the E-Shop's shipping schedule?

The Infonec E-Shop continually working year round to provide the best service possible.

Our shipping schedule are as follows:
All confirmed orders between Monday to Friday will be processed and shipped out within 24 hours*
All confirmed orders between Saturday to Sunday will be processed the following Monday*

* Excluding holidays and Item (s) must be in stock and payment must have been secured before shipping process starts.

Does Infonec E-Shop ship overseas?

At this moment, the Infonec E-Shop only ship-out to Canadian residents. We are working hard to expand our business outside of Canada, please contact us for further details.

E-Shop payment options!

Infonec E-Shop offers a variety of payment options for your convenience.
Here are the following options available to you:

- Email Money Transfer through major Canadian banks.*
- Secure Credit Card Payment Portal
- PayPal
- EBilling (5 major banks in Canada (RBC, CIBC, TD, BMO, Scotia))**

* Email money transfer is a payment option provided by Canadian major banks through online banking. You can visit the following URL for details:

** EBilling; Infonec Computers is registered with 5 Canada's major banks (RBC, CIBC, TD, BMO, and Scotia) as a payee. To add us, from your online banking menu, all you have to do is add INFONEC into your payee list.  Once you send us the payment through your online banking portal before 5:00pm weekday, we will receive confirmation from the bank by next business day.

I received a damage box product, what should I do?

When courier shipped you a damage box or open sealed package(s), please refuse the shipment and contact our online order desk as soon as possible. If you found out the product is physically damaged right after you opened the box, please contact our customer support within 24 hours.

I have an issue with my product, how do I do an RMA?

You can fill up our RMA request form to begin the RMA process.

Once you filled out the request form, you will receive a RMA number by email, and you can track your RMA by entering the 8 digit case number.

Please be advised that you will need to pay shipping one way.

All RMA shipped to Infonec MUST indicate clearly the assigned RMA# on the box, otherwise, package will be refused.  Infonec will not accept any collect shipment. Please click here to read the full Infonec RMA policies.

What is Infonec E-Shop's online policy?

To view our E-Shop online policy please click here.


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