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Regarding RMA returns:

For all RMA (Return Merchandize Authorization) policies, procedure and information, please goto support/RMA page

Infonec Computers ordering process:

  1. Recommend to login as member before start shopping. Input your registered email address and password from shop cart or go to member sign in page to login your personal account or register a new account if you do not have one.
  2. Select your first product, click on "Order" or "buy" button or "add to shop cart" in product detail page in order to place your item in shopping cart.
  3. You may update your quantity in "My Shopping Cart" page, please make sure you press "Update Qty" button to refresh.
  4. Repeat step 2 for adding more products into your shopping cart.
  5. Please pre-select your shipping method by either put in your registered postal codes or local pickup location. The shipping cost displayed is for reference only. The final shipping cost will be shown on your confirmed order page.
  6. Click "Check Out" once you finished your shopping and ready to check out.
  7. In Payment Options:
    • Infonec accepts three major credit cards: American Express, Mastercard and Visa
        • Important Note on Fraud Prevention and Credit Card Processing
          On-line fraud prevention is in everyone's interest and provides added security for all consumers. Only credit cards issued by a Canadian Financial institution, with a billing address in Canada can be accepted on the Infonec Website.
        • The shipping address should match the billing address of the cardholder. If not, please contact the credit card company and have the additional address added to your file.
        • Infonec will confirm the address update with the issuing credit card company and notify you of the shipment date for your order.
        • When you place your order, credit card authorization takes place. Your credit card will be charged only when your product has been released for shipping.
      • Choose your select credit card company from the pull down menu
      • Put in card holder's name as shown on your credit card
      • Put in credit card numbers without spaces
      • select appropriate expiry date codes
      • CVV2 Code is your three digits number from the back of your credit card (Visa & Mastercard), four digits for American Express card
      • If you select Visa card payment method, our system will direct you to "Verify by Visa" or call "VBV" secured page. This page is hosted by your respective credit card bank. If you have registered with VBV, your order will process promptly. If you do not register with VBV, we recommend you to do so.
    • For Paypal customer we will only ship to Paypal's confirmed address
    • For E-billing customer, your order will be released after Infonec received bank's notification. If customer paid before 5:00pm local time, the notification will be received by next morning, otherwise, one day delay may occur.
    • For Email Money Transfer customer, your order will be processed once bank's notification is received. The payment will only be captured when your product has been released for shipping.
  8. Verifying your personal member profile if your shipping address is correct.* Make any changes if necessary and click "Change Contact Info."
  9. Please verify your order with all items in the shopping cart, if you need to change or add items, please click Modify Order button to go back in shopping cart.
  10. Put in any coupon code or promotional code within the box for Promotion code, and click apply coupon to take in effect for any discount. All coupon code is only for one time purchase. No unuse balance can be re-issued. Please talk to our online sales team if you have any concerns.
  11. Shipping section,
    • System will determine your shipping cost based on your registered address, NOT your input postal codes before login. If you would like to change your shipping method, please click on Change UPS Shipping Method url. A table of different shipping methods and corresponding costs will be shown, click on your preferred method of shipping.
    • For Flat Rate Shipping, a flat fee is applied to your shipping cost. However, we are not able to add insurance service when flat rate shipping is applied. For further assistance, please contact our online sales team.
    • a table of our different locations will be displayed. If you decide to use other payment method another screen will appear showing the available methods of payment

  12. In the Checkout Payment Screen it will show you the details of the methods of payment use and give you an option to enter a promotional coupon (if applicable).
    • For credit card customer, due to online credit card frauds, Infonec has following policies
      • Important Note on Fraud Prevention and Credit Card Processing
        On-line fraud prevention is in everyone's interest and provides added security for all consumers. Only credit cards issued by a Canadian Financial institution, with a billing address in Canada can be accepted on the Infonec Website.
      • The shipping address should match the billing address of the cardholder. If not, please contact the credit card company and have the additional address added to your file.
      • Infonec will confirm the address update with the issuing credit card company and notify you of the shipment date for your order.
      • When you place your order, credit card authorization takes place. Your credit card will be charged only when your product has been released for shipping.

  13. Finally you will be able to review your order for final confirmation before checkout.
  14. Once the order is complete, you have the option to fill out our survey to improve customer satisfaction, your feedback is greatly appreciated.

  15. For tracking your orders, please go to member sign in page

    *We will NOT ship orders to P.O. Boxes. Also, if you will be paying by Credit Card, the selected shipping address must match the address on your Credit Card file, otherwise your order will be Cancelled.


Using the Configurator:

Using the configurator makes it easy for you to create a tailor made system from Infonec Computers. Just simply browse the parts you wish to put together and click "Add to Config List" and review it under the configuration tab.

Please Note:
The price quoted in the configurator screen is cash discounted and the parts that you choose may not be compatible with each other. It is your responsibility to make sure the parts are compatible with each other.

If you wish you can login as a member and e-mail the configuration to Infonec Computers sales/technical staff to review your config for compatibility issues before processing the order. To e-mail the configuration you must go to the member sign in page and login to recieve this feature.


One Day Special Conditions:

  1. Customer must be paid in full on the date of promotion, but can be picked up item later.
  2. Cannot accept verbal order and pickup the other days.
  3. No Email Reservation Allowed
  4. Not apply to net terms customers
  5. No limit qty to customer while quantity last and MUST pay in full.
  6. No Flat Rate Shipping for Promotional product
  7. All listed price is COLD Cash discounted price and before taxes
  8. No exception to any customer


Flat Fee Shipping Conditions:

  1. Minimum Order $100.00 before taxes
  2. Flat rate shipping only applies to selected regions only.
  3. Infonec Computers will determine the method of shipping with regards to your order.
  4. The average time of shipping will be 4-15 business days depending on the area, however this time is not a guaranteed time in which the item will come.
  5. Infonec Computers will provide a tracking number for the customer to track the package if requested by the customer.
  6. All shipments will have no insurance on the packages, please contact our online sales team if you wish to purchase additional insurance with your order.
  7. No Flat Rate Shipping Fee on ALL Clearance Items, Uninterrupted Power Supplies Products, Barebone Systems or Full Systems products and selected heavy items.
  8. All chassis are offered with flat rate shipping of $18.99 before applicable tax(es)
  9. All notebooks are offered with flat rate shipping of $15.00 included with insurance before any applicable tax(es)
  10. Customer will be responsible for the full returned shipping cost if order package has not been pickup from courier company after 7 days of arrival. Customer please contacts corresponding courier company if you are not able to pickup within the time frame. Infonec Computers will not be responsible for any arrangement after the order package has been picked up by courier company.

Gift Card Conditions:

  1. Gift card value starts from $10 up to $250.
  2. Gift card can be used in any Infonec Stores.
  3. Gift card value cannot refund cash.
  4. Gift card is not capable of reloading.
  5. For refund on any purchase charged by gift card, no cash refund and issue credit note only.
  6. For combining gift cards values into single card, a $5 admin charge will be applied.
  7. Infonec has sole discretion on cancel or refuse to accept gift card.
  8. For cancelling gift card for refund within same date of purchase, a $5 admin charge will be applied.


Weekend Special Conditions:

  1. Promotion period is limited to within each Friday to Sunday and subjected to stock
  2. All item pricing is valid only within promotional period. Once expired or out of stock, Infonec is unable to honor the promotional price.
  3. All promotional item is limited to one per customer per household. Resellers are not eligible for this promotion.
  4. All on sale items are based on first come first serve basis.
  5. All promotional items are not eligible for any special shipping rates.
  6. Infonec Computers reserves the right to fulfill any online orders on promoted items
  7. Infonec has sole discretion on cancel or reject any orders.
  8. All refund on promotional items will be issued with credit notes ONLY upon managerial approval, no exception.


Festival Special Conditions:

  1. Promotion period is limited to within defined dates and subjected to stock
  2. All item pricing is valid only within promotional period. Once expired or out of stock, Infonec is unable to honor the promotional price.
  3. All promotional item is limited to one per customer per household. Resellers are not eligible for this promotion.
  4. All on sale items are based on first come first serve basis.
  5. All promotional items are not eligible for any special shipping rates.
  6. Infonec Computers reserves the right to fulfill any online orders on promoted items
  7. Infonec has sole discretion on cancel or refuse any orders.
  8. All refund on promotional items will be issued with credit notes ONLY upon managerial approval, no exception.


Clearance Sales Terms and Conditions:

  1. All items are Final Sale
  2. All items are SOLD as is.
  3. All items are available while quantity last, no back order nor rain check.
  4. All product's warranty is manufacturer warranty ONLY, no DOA (Dead on Arrival)
  5. All are based on first come first serve basis.
  6. All items are not eligible for any special shipping rates.
  7. Infonec has sole discretion on cancel or reject any orders.
  8. No Refund nor Exchange, no exception.

Any suggestions or recommendations from the staff can greatly improve your shopping experience with Infonec Computers.


Canada Computer parts Toronto Markham Mississauga Ontario Canada, PC Components, laptop notebook netbook computers, motherboards, processors, CPU, memory, RAM, flash memory, video cards and much more at Infonec Computers Canada
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